FAQ
What times are you open?
SUNDAY 7:00am – 9:00pm
MONDAY 6:00am – 9:00pm
TUESDAY 6:00am – 9:00pm
WEDNESDAY 6:00am – 9:00pm
THURSDAY 6:00am – 9:00pm
FRIDAY 6:00am – 9:00pm
SATURDAY 7:00am – 9:00pm
Am I able to contact you outside of business hours?
Yes, we are available 24/7 for inquiries. If you contact us outside of our regular business hours, we will do our best to respond as quickly as possible or answer your call if we are available.
How do I schedule a pet sitting service?
We offer a variety of booking options!
1.) 1.) To book a visit for your pet, please fill out our booking form by clicking here and scheduling an appointment on our calendar by clicking here.
2.) We also offer booking options through email, text, call, or in-person. Our phone number is 832-290-7182, and our email is weheartpets.tx@gmail.com
Where are you located?
We provide pet care services both at clients’ homes and through boarding at our animal care specialists’ homes.​
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We serve areas throughout Houston’s Inner Loop, Cypress, and surrounding areas, including (but not limited to):
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Inner Loop: Greater Heights, Lazybrook/Timbergrove, Oak Forest/Garden Oaks, Montrose, Museum District, Rice Village, Downtown, Midtown, River Oaks, Upper Kirby, Shady Acres
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Cypress & Surrounding Areas: Cypress, Bridgeland, Barker Cypress, Bear Creek/Copperfield, Lone Oaks Village, Canyon Lakes West, Cypress Springs, North Glen, Cypress Meadows, Towne Lake, Cypress Creek Lakes, Blackhorse Ranch South, Coles Crossing
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Other Areas: Bellaire, Hunter Creek Village, Woodland Heights
What types of pets do you provide care for?
We love all animals! We provide pet care services for a wide-range of pets, including but not limited to dogs, cats, rabbits, birds, and more.
Do you take care of exotic pets?
Yes! We take care of birds, ferrets, sugar gliders, turtles, rabbits, snakes, bearded dragons, hedgehogs, chinchillas, mice, rats, and various other kinds.
We have a lot of experience and love for our exotics. One of the We Heart Pets owners is a proud ferret mom, while the other is a proud parakeet mom. Please contact us for further details.
Are your care specialists trained and certified?
Yes, all of our care providers are certified in Pet CPR and Pet First Aid.
Do you have prior experience with caring for pets?
All of our care specialists have over five years of experience in pet care, as well as training in pet behavior. We are a team of dedicated animal lovers committed to providing the highest level of care for your pets.
What are your prices?
For more information regarding our prices, please visit our rates page or click here. Possible reductions or variations may apply based on the pet type, number of pets, maintenance needs, and distance.
Please click here to fill out our free custom quote form or contact us for an exact quote.
Do you offer same day bookings?
Yes, if we have open slots, we are happy to accommodate same-day bookings. However, we recommend booking at least 24 hours in advance to ensure you secure your preferred time slot and to ensure that we have availability.
Do you have breed restrictions?
No, we do not have breed restrictions. We gladly welcome a variety of breeds, including but not limited to Pitbulls, Boxers, German Shepherds, Great Danes, Doberman Pinschers, and more.
One of the We Heart Pets owners is a devoted mom to a German Shepherd/Husky, while the other has both love and years of experience with breeds often subject to restrictions. Please contact us for further details.
What are the pet sitting services that you offer?
For detailed information on our services, please visit our Rates, Service Descriptions, and Additional Services pages.
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We offer a variety of pet care services, including:
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Consultations
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Pet sitting visits (15, 30, 45, or 60 minutes)
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Daycare packages (3 to 8 hours)
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Boarding & overnight stays
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Pet taxi services (pick-up and/or drop-off)
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Baths, dry shampoo & brushing, and teeth brushing
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Photography packages (basic & deluxe)
Am I able to book on a holiday?
Absolutely! We’re open on national holidays and are happy to provide pet services. While many places charge extra on special days like Mother's Day, Father's Day, and Black Friday, we prefer to offer a 10% discount on all visits as a way to give back to our amazing pet parents. For other holidays, there’s an additional fee of $20 per visit.
What is your cancellation policy?
We maintain a 24-hour cancellation policy. If a booking is not canceled with at least 24-hour notice, there will be a cancellation fee of $5 for standard visits and a $25 fee for overnight visits. We thank you for your cooperation and understanding regarding this policy.
Do you offer any discounts or referral programs?
Yes, for more information regarding our loyalty card, referral, honest review discounts, and holiday discounts please visit our discount page or click here.
What is your policy on administrating medication?
We administer medication at no extra cost. Please inform us of your pet's specific needs, medication history, and any relevant details before booking. This includes where medications are kept, any allergies or adverse reactions, and any special instructions (e.g. medication must be given with food or at specific times). For more information, please contact us.
Can I get updates on my pet while I’m away?
​Yes, We provide personalized updates after every visit with information on how the visit went, as well as photos taken of your pets during the visit. We will be available to contact if there are any concerns, questions, or even to check in your pet.
Do you charge for a key drop off or key pick up?
We’re happy to pick up keys during our consultation visit at no cost. If you need us to pick up or drop off keys outside of the initial consultation, there’s a small $10 fee per trip. However, if the key is left at a front desk or concierge for us to collect before the visit, we do not charge a fee, as it’s only applied for trips solely to pick up or drop off keys.
If you do not see your question listed, please contact us. Our phone number is 832-290-7182 and our email is weheartpets.tx@gmail.com
We are more than happy to answer any questions you have.
